Job Details

Helpdesk Administrator

Wandsworth

Temporary Contract: £16.92 per hour

** Must have housing experience **

Within this role you will provide a professional customer-centric Helpdesk to customers, using the Concerto CAFM to receipt and process email and telephone requests for FM support.

You will provide high quality customer service and maintain high levels of customer satisfaction by owning, prioritising, allocating and processing the request for FM support from receipt to completion.

You will provide the customer with a Task Reference and regular progress updates until the request / Task has been satisfactorily completed and closed. Update the CAFM system to show Task progress and closure.

Requirements/Experience:

• CAFM (Concerto) systems an MS Office
• Basic understanding of mechanical and electrical assets / systems
• Customer Services
• Helpdesk/Call Centre
• Multi-tasking in a fast paced, pressurised working environment

Skills:

• Exceptional telephone manner, ability to instil confidence
• Ability to quickly assimilate information and identify specific resolution requirements
• The ability to organise and prioritise own workload, to work under pressure and meet deadlines
• GCSE educated or equivalent vocational qualification

Headstart Employment is an Equal Opportunity Employer