Job Details

Job Title: Finance & Insurance Coordinator (Warranty)
Category: Office Date Posted: 26/11/2019
Location: Croydon Expiry Date: 31/01/2020
Salary: £20,971 + £1,500 Bonus Contact Name: Emma Murray
Job Code: EM-FICW1 Contact Email:

Finance & Insurance Co-ordinator (Warranty)


£20,971 per annum plus £1,500 bonus

35 hours per week, 8 – 6 Monday to Friday and 9 - 1 Saturday

Interviews Taking Place This Week!

Within this role you will maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly, ensuring all processes and procedures comply with FCA requirements.

The role will suit somebody with a sales flair but however, this is not a typical sales job, and you must have a very polite and courteous telephone manner and be easily understandable over the phone

Main Duties:

Call Handling

  • Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
  • Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
  • Actively attempt to build rapport with all callers
  • Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
  • Carry out outbound sales activity ensuring all regulatory and customers service standards and requirements are adhered to where appropriate
  • Display appropriate levels of patience and empathy as and when required
  • Handle complaints in a positive way, in line with company procedures
  • Communicate with customers and third parties in a clear, concise and professional way
  • To capture all requested data and provide information to the caller
  • Ensure product knowledge is kept continuously up-to-date through appropriate research and training


  • Respond to incoming correspondence in accordance with agreed procedures
  • Carry out administrative tasks as required within the department

Data Capture & Input

  • Ensure that all relevant data is entered onto the system in a timely way, with a focus on accuracy
  • Capture all necessary information precisely and accurately relevant to product sales
    Record all daily activity for reporting purposes

FCA Compliance

  • Operate within and adhere to the constraints of the current FCA regulations
  • Ensure that the sales process carried out follows the procedure based sales approach

Essential Skills & Attributes

  • Educated to GCSE standard or equivalent, including English Language and Maths
  • Excellent telephone manner
  • Previous experience of working within a telephone sales environment, handling both inbound and outbound calls
  • A good working knowledge of Word, Excel and web based functionality
  • Strong communication skills
  • Punctual
  • Excellent call handling ability
  • Influencing and negotiation skills
  • The ability to work under pressure
  • Sound approach to problem solving
  • A pro-active approach to sales
  • A focus on customer service and quality
  • Self-motivated and reliable
  • The ability to work without supervision

Headstart Employment is an Equal Opportunity Employer

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