Job Details

Job Title: Club Reservation Agent (English Speaking)
Category: Office Date Posted: 28/02/2020
Location: Kingston Upon Thames Expiry Date: 30/04/2020
Salary: £20,000 plus Incentive Contact Name: Emma Murray
Job Code: EM-CRA-ES3 Contact Email:

Club Reservation Agent (English Speaking)

Kingston Upon Thames

£20,000 per annum plus incentive

37.5 hours per week; Monday to Friday (2.00pm – 10.00pm)

Job Summary:

  • Service incoming calls from members. This will include identifying member holiday requirements and aligning availability to their preferences.
  • Deliver high levels of customer service.
  • Maximize sales opportunities.

Key Result Areas:

  • Deliver levels of service to members consistent with company service and quality standards.
  • Identify the holiday experience required by members.
  • Offer holiday alternatives to members where necessary to achieve a booking.
  • Promote membership benefits and Exchange services.
  • Process new membership enrolments and make contact amendments.
  • Process all sales confirmations, membership renewals and sales.
  • Meet and exceed individual call handling productivity targets.
  • Document all calls as per the corporate standard.
  • Promote travel products.

Essential Skills and Abilities:

  • Sales closing skills.
  • High standard of customer service.
  • Basic keyboard skills.
  • Clear telephone manner.
  • Attention to detail.
  • Ability to enter notes on system clearly and concisely.
  • Self-motivation.
  • Interpersonal skills.
  • Ability to work on own initiative.                         

Experience & Knowledge:

  • Customer service experience.
  • Geographical knowledge.
  • Call centre experience (desirable).
  • Sales experience (desirable).
  • Travel background (desirable).

Headstart Employment is an Equal Opportunity Employer

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