Job Details

Job Title: Call Agent
Category: Office Date Posted: 14/01/2020
Location: Godstone Expiry Date: 29/02/2020
Salary: £19,406 - £20,437 Contact Name: Emma Murray
Job Code: EM-CAG01 Contact Email: emma@headstartemployment.com
 
Description

Call Agent

Godstone

** DBS will be required for this role **

** Due to the location, applicants must be able to drive as there is no public transport within the vicinity **

Starting Salary = £19,406.56 - Confirmed in Post = £20,437.82

First two weeks in post will be training (paid)

4 days on/4 days off with repeating shift times:

  • 07:00 – 19:00
  • 08:00 – 20:00
  • 14:00 – 00:00
  • 21:00 – 07:00

Our client is a well-known charity and they are seeking a Call Agent to cover the above shifts.

Your duties will be to record information from members of the public via the telephone or other relevant medium, questioning the source where possible to ensure best information is received.

MAIN RESPONSIBILITIES:

  • Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
  • Research the information where applicable using PNC, Electoral role or other available database to determine its validity and to provide supporting intelligence. Where necessary, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.
  • Input the sanitised information onto the database before forwarding to the seconded Police officer to be sent to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.
  • Interrogate the caller to determine if they are able to supply further information. In consultation with police officers (seconded) assess their suitability for referral to the Dedicated Source Handling unit in the member Police Forces without compromising their anonymity and safety, recording the relevant information.
  • Resolve and re-direct messages from telephone enquiries, to ensure the information is disseminated appropriately.
  • Strong inputting skills will be required to record the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements, ensuring the caller’s anonymity and safety at all times.

Headstart Employment is an Equal Opportunity Employer

 
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