|Job Title:||Service Desk 1st Line Support Technician|
|Location:||Kingston Upon Thames||Expiry Date:||28/02/2019|
|Salary:||£18.06 per hour||Contact Name:||Amy Sestanovich|
|Job Code:||AS-SDFLST1||Contact Email:||firstname.lastname@example.org|
SERVICE DESK 1ST LINE SUPPORT TECHNICIAN
Kingston Upon Thames
Full-Time Temporary Contract (2 Months)
£18.06 per hour
Within this role you will be working on a technical Service Desk providing first line customer support, by telephone and remote assistance, for approximately 10,000 staff and external partners in their use of software, hardware, systems and IT accounts.
Must have proven experience in working in a high pressure and changing environment with conflicting customer demands, with ticket volumes of 12,000 per month and consistently meeting SLAs. Deliver first class communication and keep the customer at the centre of everything, and engage on all levels and abilities.
Applicants should have experience of:
Headstart Employment is an Equal Opportunity Employer