|Job Title:||Member & Residents Services Officer|
|Salary:||£15.99 per hour||Contact Name:||Amy Sestanovich|
|Job Code:||AS-MRSOc||Contact Email:||firstname.lastname@example.org|
Member & Residents Services Officer
Temporary Contract (6 Months)
£15.99 per hour
Our client is looking for an experienced Member & Residents Services/Complaints Officer for a 6 month contract with a possibility to becoming permanent.
They are looking for someone with both a repairs background, an understanding of social housing and someone who has experience dealing with formal complaints (stage1/2 members enquiries).
The candidate should have exceptional analytical skills in order to investigate complaints with resilience and confidence. Ideally must have a local authority background and understand the political environment (understand the role of members) surrounding complaints – i.e be able to suggest alternative solutions to demonstrate professionalism. Must be able to demonstrate knowledge of public sector complaints procedures.
Headstart Employment is an Equal Opportunity Employer