Job Details

Job Title: Call Centre Agent
Category: Office Date Posted: 15/04/2019
Location: Godstone, Surrey Expiry Date: 31/05/2019
Salary: £19,119 - £20,135 Contact Name: Amy Sestanovich
Job Code: AS-G-CCA1 Contact Email: amy@headstartemployment.com
 
Description

Call Centre Agent

Godstone, Surrey


** Due to the location, applicants must be able to drive as there is no public transport within the vicinity **

Our client is seeking 24/7 call agents to work on a four on, four off shift pattern.  With the following repeating shift times:

 

07:00 – 19:00 (12 hr shifts, 1.25 hour break, 10.75hours paid)

08:00 – 20:00 (As above)

14:00 – 00:00 (10 hr shifts, 1 hour break, 9 hours paid)

21:00 – 07:00 (As above)

 

Starting Salary = £19,119.77 (£10.61 ph)

Mid-probation = £19,489.23 (£10.82 ph)

Confirmed in post = £20,135.79 (£11.17 ph)

 

First two weeks in post will be training (paid):

1st week = 10:00 – 16:00

2nd week = 09:00-17:00

Your duties will be to record information from members of the public via the telephone or other relevant medium, questioning the source where possible to ensure best information is received.

MAIN RESPONSIBILITIES:

  • Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
  • Research the information where applicable using PNC, Electoral role or other available database to determine its validity and to provide supporting intelligence. Where necessary, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.
  • Input the sanitised information onto the database before forwarding to the seconded Police officer to be sent to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.
  • Interrogate the caller to determine if they are able to supply further information. In consultation with police officers (seconded) assess their suitability for referral to the Dedicated Source Handling unit in the member Police Forces without compromising their anonymity and safety, recording the relevant information.
  • Resolve and re-direct messages from telephone enquiries, to ensure the information is disseminated appropriately.
  • Strong inputting skills will be required to record the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements, ensuring the caller’s anonymity and safety at all times.

Headstart Employment is an Equal Opportunity Employer

 

 

 
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