| Description |
Part-Time Call Agent (Saturday & Sunday – Alternate Weekends)
Godstone
Shifts: 12pm-9pm Saturday and Sunday (alternate weekends) = 9 hours (8 paid). This will pay £10.45 per hour, £83.60 per day. Annual Salary = £8,694.40
Fixed Term Contract
As a Call Agent, you will be working for a well-known charity, and your duties will be to record information from members of the public via the telephone or other relevant medium, questioning the source where possible to ensure best information is received.
MAIN RESPONSIBILITIES:
- Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received.
- Research the information where applicable using PNC, Electoral role or other available database to determine its validity and to provide supporting intelligence. Where necessary, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.
- Input the sanitised information onto the database before forwarding to the seconded Police officer to be sent to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.
- Interrogate the caller to determine if they are able to supply further information. In consultation with police officers (seconded) assess their suitability for referral to the Dedicated Source Handling unit in the member Police Forces without compromising their anonymity and safety, recording the relevant information.
- Resolve and re-direct messages from telephone enquiries, to ensure the information is disseminated appropriately.
- Strong inputting skills will be required to record the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements, ensuring the caller’s anonymity and safety at all times.
Please note that due to the location, applicants must be able to drive to work.
Headstart Employment is an Equal Opportunity Employer |
